Terms and Conditions

TERMS AND CONDITIONS


Thank you for visiting the PelicanEel® “website”, http://www.pelicaneel.com owned by PelicanEel® S.A.S. [“PelicanEel®”, “we”, “us”] which is operated by us. All users must carefully read and accept the terms and conditions described below, which govern the access and use of our services on this website.

Use a standards-compliant web browser, such as Safari 3.0+, Chrome, or Firefox 3.0+. Javascript must be enabled to use the website.


Terms of Use


The use of our website makes the user responsible for accepting the terms and conditions. PelicanEel® reserves the right to change or update these terms and conditions, information on prices, product availability, general material and content published on our website at any time and without prior notice, changing the date of the last update, for this , the user is invited to review the page periodically.

 

Illegal or Prohibited Uses


By accessing and/or using our website, the user agrees NOT to download, send, transmit or store material that:
Is unlawful, offensive, defamatory, fraudulent, misleading, misleading, harmful, threatening, harassing, obscene or objectionable.

Is not allowed by PelicanEel®, for example, unauthorized advertising material, unsolicited promotional material, “junk mail”, “spam”, “chain letters”, direct sales pyramid messages, distribution material, sales contracts or any other unacceptable stuff.

Attempting to obtain unauthorized access, infringing, harming, interrupting, interfering, disabling or illegally overloading the functions of the website and the confidentiality of users and/or clients.

Use any device, procedure or mechanism such as, for example, “spiders” and tracking robots “Data scraping”, to locate, rescue, search, or access the “website” or the “content”, without prior written consent by PelicanEel® and PelicanEel® S.A.S.

All “content” of our “website” is protected by international and Colombian copyright laws, they are the exclusive intellectual property of PelicanEel® and PelicanEel® S.A.S.

The term “website” refers to the design of the software, the implementation and its use, as well as the organization, structure and composition of the “content” which refers to any material reproduced including data, information, text, graphics, logos, illustrations , photographs, videos, video clips, GIFs, audio clips, distinctive elements belonging to the commercial image and made available to users.


Termination Clause


PelicanEel® reserves the right to block your access to and use of the website, without cause or notice. Certain terms and conditions will remain in effect. Without limiting indemnification and limitations of liability, ownership provisions and warranty disclaimers.


Cancellation Policy


Cancellations are not allowed once the purchase has been made. All orders are final and are not changed or canceled after the purchase is made.


Return Policy


PelicanEel®, gladly exchange a product for another product or a voucher for the same value of the purchase, having a total term for returns of ten (10) business days from the date you receive your order. Notification of the return must be made within three (3) days after delivery and through one of our service channels.

To return your product, send a written message with the purchase number and reason for the change, to:
PelicanEel.com/contact/
pelicaneel@pelicaneel.com.


Return Options


Product change [Subject to inventory availability at the time of change]. Changes are only made for products with a value equal to or less than the original and the difference, if applicable, will be delivered in a voucher to make a new purchase on the website. In case of not having availability for the change, the value of the product(s) is delivered in a voucher for a new purchase.


Bonus to make a new purchase [this bonus is valid for six (6) months from the date of creation].


The product must be returned in optimal conditions, without traces of having been used and with all the original labels attached. Once the product is received in our warehouse, we will verify its conditions and according to the results, the user will be notified by email by sending a code to be used on our website, applying the same shipping cost and time of a normal purchase. Shipping costs and others involved in the return are covered by the customer.

 

The user must take into account that the products on promotion and/or discount in the OFFERS section do not apply returns or refunds. In some cases, special terms and conditions apply depending on the dynamics on which you are buying.

 

Payment, Secure Processing and Shipping


The website uses secure processing called SSL encryption technology [Secure Sockets Layer] is a protocol developed for the transmission of private information over the Internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read as it is transferred over the internet.

The prices of the products offered are only valid on our website. The customer will pay the price of the products selected in his shopping cart and the corresponding tax and courier charges, through PayPal or PSE payment [bank transfer]. We take between four (4) and seven (7) business days for processing, verification of the stock of products, validation of the payment method and confirmation of the order. For each order, PelicanEel® will send the invoice for the products by email and attached to the purchase courier package to the customer. The invoice will be printed with the information provided by the user in their account at the time the purchase is made. Once the invoice is issued, no modifications will be accepted.

The purchased products will be sent by the courier service chosen by the user on business days. The products will be delivered to the address indicated by the customer. In cases of force majeure or unforeseeable external circumstances that do not allow the courier service to be carried out, the purchased products will be delivered during the thirty (30) days following the date indicated in the purchase confirmation. In the event that the delivery has not been made within the indicated term, the user may withdraw from the purchase and PelicanEel® must refund the amount paid in the purchase.

Currently, we accept orders from all over the world:
USA: Orders are delivered via UPS Ground or DHL. Shipping fee applies for Alaska and Hawaii.
Canada: DHL.
Latin America: DHL.
Colombia: Servientrega or DHL.
Europe: DHL.
Asia: DHL.

We are not responsible for any lost, stolen or damaged shipments. All shipments are insured, and the customer assumes all responsibilities for claims made with the shipping center. PelicanEel® will send the customer a shipping confirmation via email once the products have been shipped and another email when the products have been delivered.


Privacy


Users of our website access at their own risk and are responsible for accepting that the use of personal data is confidential and commercial in nature for the objectives of the brand. Our users’ private information will never be shared with outside people or companies.


Sales Tax


Sales tax is charged on e-commerce sales invoiced within:

USA
Colombia

Contact information
pelicaneel@pelicaneel.com
Customer service hours: Monday to Friday 10:00 a.m. to 7:00 p.m. GMT-5.


Warranty Liability


THE USER AGREES THAT THE USE OF THE “WEBSITE” IS ENTIRELY UNDER THEIR RESPONSIBILITY AND RISK. THAT ALL “CONTENT”, INCLUDING FUNCTIONS, MATERIALS, PRODUCTS AND SERVICES, ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, WARRANTY OF FITNESS, DATA PROCESSING, UNINTERRUPTED ACCESS, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND WARRANTY OF NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, WHICH ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY COLOMBIAN AND UNITED STATES LAW.

PELICANEEL® DISCLAIMS ANY WARRANTIES OF SECURITY, RELIABILITY, TIMELINESS, ACCURACY AND PERFORMANCE OF THE WEBSITE. FURTHER DISCLAIMS ANY WARRANTY FOR OTHER PRODUCTS AND/OR SERVICES OFFERED BY THIRD PARTIES, VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH OUR WEBSITE, RECEIVED THROUGH OR FROM ANY ADVERTISING OR EXTERNAL LINKS ON THE WEBSITE, WITHOUT LIMITATION AND IN THE MAXIMUM EXTENT PERMITTED BY COLOMBIAN LAW AND UNITED STATES OF AMERICA.

WE DO NOT GUARANTEE THAT OUR “WEBSITE” MEETS THE EXPECTATIONS OR REQUIREMENTS OF USERS, THAT IS WHY WE INVITE DISSATISFIED USERS AS THE SOLE REMEDY TO STOP USING OUR WEBSITE.


General Information


To purchase the products, user registration is NOT required.

The creation of an account and password is voluntary only for the purpose of offering a personalized service to athletes and lovers of underwater activities.

Subscription to newsletters and advertising is voluntary and can be selected when creating the account or at any time.

 

 

 

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